My Empire Casino Responsible Gaming
My Empire Casino believes gambling should always be viewed as entertainment, not as a way to make money or solve financial difficulties. Games of chance involve risk, and outcomes are determined by chance rather than skill or persistence.
Responsible gambling means making informed choices, setting personal boundaries and taking action when play no longer feels enjoyable or manageable. This page explains the safeguards available at My Empire Casino and provides information about independent support services in Australia.
Our Responsible Gambling Promise
My Empire Casino is committed to providing a safer and more transparent gaming environment for adults. We encourage players to treat gambling as one leisure activity among many, to spend only what they can afford to lose and to take regular breaks from play.
We do not present gambling as a source of income, a solution to debt or a way to recover previous losses. Winning is never guaranteed, and decisions should be made calmly rather than under pressure. Our responsible gambling approach includes access to account controls, information about gambling risks and assistance for customers who may need additional support.
Players are responsible for reviewing their activity and using the tools available to maintain control. My Empire Casino may also take appropriate steps where activity raises responsible gambling concerns, subject to applicable rules and operational procedures.
When Gambling Becomes a Concern
Problem gambling can develop gradually, and the signs may not always be obvious at first. A player may begin spending more time or money than intended, increasing stakes to chase losses or feeling unable to stop once a session has started.
Other warning signs can include borrowing money to gamble, hiding gambling activity from family or friends, neglecting work or personal responsibilities, feeling restless when not playing, or using gambling to cope with stress, loneliness or difficult emotions. Repeatedly thinking about gambling or returning soon after a loss may also indicate that additional support would be helpful.
Experiencing one of these signs does not provide a diagnosis, but it is a reason to pause and review your habits. Speaking with someone you trust or seeking professional advice can help you understand what is happening before the situation becomes more serious.
Review Your Play and Set Limits
Before depositing or playing, consider how much time and money you can comfortably allocate to entertainment. Limits are most effective when chosen in advance and respected regardless of whether you are winning or losing. They should be based on disposable income, never on money needed for household costs, bills, savings or other commitments.
- Deposit limits: Set a maximum amount that can be deposited over a selected period and avoid increasing it impulsively.
- Loss limits: Decide the amount you can afford to lose and stop when that limit is reached. Never chase losses by increasing your stakes.
- Reality checks: Use reminders to review how long you have been playing and how much you have spent during a session.
- Cooling-off periods: Take a temporary break from gambling when you feel distracted, frustrated or uncertain about continuing.
- Self-exclusion: Request a longer-term restriction when you need to prevent access to your account and take meaningful distance from gambling.
It is useful to check these settings regularly, especially after a change in financial circumstances or personal wellbeing. A limit should not be treated as a target to reach. It is a protective boundary intended to support controlled play.
Tools Available on Our Website
My Empire Casino provides responsible gambling features designed to help players monitor and manage their activity. These tools are intended to support personal decision-making and should be used before concerns become difficult to manage.
- Account deposit controls allow players to establish a preferred deposit threshold for a defined period.
- Session and activity information helps players review relevant account activity and remain aware of their gambling behaviour.
- Reality check reminders can prompt players to consider the time spent playing and decide whether to continue or take a break.
- Cooling-off options support temporary pauses from gambling when a short break is appropriate.
- Self-exclusion requests provide a stronger restriction for players who want to stop accessing their account for a longer period.
- Account support is available for questions about responsible gambling settings, account restrictions and safer play options.
Availability, duration and operation of individual controls may depend on the account interface and applicable procedures. Players should review the instructions shown on the website and contact support if they need help understanding a feature.
Finding Help and Guidance
If gambling becomes difficult to control, stop playing and seek professional help. Talking to a qualified counsellor can provide practical strategies, confidential guidance and support tailored to your circumstances. You do not need to wait for financial harm or a crisis before asking for assistance.
For questions about responsible gambling features or account restrictions at My Empire Casino, contact [email protected]. Our support team can explain the available account options, but it cannot provide clinical counselling or replace independent professional advice.
The following organisations are independent external support services. They are not partners of My Empire Casino and are not operated by My Empire Casino:
- Gambling Help Online provides information and support for people affected by gambling.
- Australian Government - Gambling Support Services provides information about available gambling support resources.
- The National Gambling Helpline on 1800 858 858 is a free and confidential support service for people affected by gambling.
If gambling is causing immediate danger, severe distress or a risk of harm, contact an appropriate emergency or crisis service in your location without delay.
Keeping Gambling Away From Minors
Only individuals aged 18 or older may use the My Empire Casino website. Underage gambling is not permitted. Age restrictions exist because gambling can create significant financial and emotional risks, particularly for children and young people.
When creating an account, players must provide accurate information and complete any age or identity checks requested through the account process. Providing false information, using another person's account or allowing a minor to access an account is prohibited.
If we identify information suggesting that a customer may be under 18, access may be restricted while the matter is reviewed. Where an underage person has accessed an account, the account holder should contact support promptly and stop all play.
Protecting Access at Home
Parents and guardians can take practical steps to reduce the chance that children will view or use gambling services. Keep account passwords private, avoid saving login details on shared devices and use device-level parental controls where available.
- Enable age restrictions, content filters and password protection on phones, tablets, computers and home networks.
- Do not allow children to use a device while you are logged in to a gambling account.
- Keep payment cards and online banking credentials secure and out of reach.
- Explain that gambling websites are for adults and that account details must never be shared.
- Review installed applications, browser settings and saved passwords on devices used by children.
Parental controls can reduce access but cannot replace supervision. Adults should also be careful when discussing gambling or allowing children to observe gambling-related activity, as early exposure may affect attitudes toward risk.
Practical Ways to Stay in Control
Responsible gambling is easier when it is planned rather than managed in the middle of an emotional session. The following habits can help keep play within safe personal boundaries:
- Set a clear entertainment budget before you begin and treat it as an expense, not an investment.
- Decide how long you will play and use a timer or reality check to avoid losing track of time.
- Take regular breaks, move away from the screen and keep gambling separate from everyday responsibilities.
- Never gamble with borrowed money, credit intended for essential expenses or funds needed by your household.
- Do not chase losses, raise stakes to recover money or continue playing because you believe a win is due.
- Avoid gambling when tired, upset, intoxicated or under pressure, as these conditions can affect judgement.
- Keep a private record of deposits, withdrawals and time spent playing so that your activity remains visible.
- Balance online gambling with other interests, social activities and forms of relaxation.
- Talk to a trusted person if you notice changes in your mood, finances or ability to stop.
- Use a cooling-off period or self-exclusion as soon as you feel that normal limits are no longer enough.
Policy Review and Updates
My Empire Casino may review and update this responsible gambling policy to reflect changes to website features, internal procedures, customer needs or applicable requirements. Any updated version will be published on the website with appropriate information about the change.
Players should review this page periodically and remain familiar with the limits, restrictions and support options available to them. Continued use of the website after an updated policy is made available may indicate acceptance of the revised information, subject to any rights that apply under relevant rules.
If you are unsure about your gambling habits, consider taking a break and seeking independent advice before continuing. Responsible gambling begins with recognising your limits and acting on them early.
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